House Sweet Rules

Making Memories and Living Together in Harmony

HOSTEL RULES

These Hostel Rules must be followed by all residents staying in the property (Hostel) operated by ORA Students Living. Any breach or violation of these Rules will amount to a breach of the Resident Agreement entered into by the resident with Hostel and may trigger Hostel’s rights to terminate the agreement. These rules may be updated from time to time by Hostel at its sole discretion.

CARE OF THE BUILDING, COMMON AREAS AND ROOMS

  • Vandalism is a serious offence. Vandalism shall mean and include any and all acts of destruction, damage, and/or defacement of any asset or property owned by Hostel. The residents found guilty of committing such an offence can be evicted from the hostel and be required to pay all costs incurred by Hostel due to such damage or destruction.
  • The residents are responsible for keeping their rooms, bathrooms and common areas in the premises such as reception, staircase, and lounge areas etc. clean and tidy at all times.
  • Any items of common use ( magazines, washing machine, fire safety and surveillance equipment, paintings, wall hangings, common TV units, etc.) provided by Hostel as part of the amenities package, shall be used only in the common areas and not in individual rooms.
  • No furniture or furnishings in the common areas of the House may be moved by the residents at any point of time.
  • Any damage to the Hostel property must be reported by the residents immediately to Hostel management. The residents will be liable to pay for the expenses or costs to the property arising from use/misuse of the same by the resident, except for damages caused by normal wear and tear.
    The residents are expected to use the lifts with care and movement of any heavy equipment using the lifts will require prior permission of the Hostel management.
  • The residents may paste posters in the rooms assigned to them, but they should ensure that any such pasting does not cause any damage to the rooms or to any other parts of the property.
  • The residents must keep the keys of their rooms and almirah safe. In case of loss, they will have to bear the cost of replacement of keys. The locks for the almirah and the main door are not allowed to be changed, without informing the Hostel management.

CONDUCT & BEHAVIOUR

  • The residents found to be in a state of inebriation may cause expulsion of resident from the Hostel.
  • Ragging in any form whatsoever is strictly prohibited and is a cognizable offence under the Indian Penal Code, 1860. All instances of ragging brought to the notice of Hostel management will be reported to the appropriate legal authorities.
  • It is the responsibility of the residents to cooperate with the Management, Hostel staff, Warden & Manager, the food providers, the housekeeping and security staff to ensure that all services are provided smoothly. The Hostel management is the authority to decide on all matters. It is expected that residents must listen to them and not get into any kinds of argument. If there is any concern and the residents are not satisfied by the resolution provided by the Hostel staff; the resident may email his concerns to the management. In case of any emergency or crisis, the residents must follow the guidelines of the Hostel staff / Security Officer.
  • Hostel treats all its employees and service providers including housekeeping, security and food vendors with dignity and respect. It is expected that the residents also uphold this principle in their dealings with all Hostel employees, representatives and service providers.
  • The residents must always behave in accordance with the Hostel Anti- Harassment Policy and shall not harass any persons. Further, all residents must respect the personal beliefs of the other residents, so that no resident hurts any religious sentiments, beliefs, or practices in any way whatsoever.
  • Making loud noises, including playing loud music between9.00 PM to 9.00 AM is strictly prohibited.
  • The residents should not behave in any manner which is deemed to be offensive by the neighbours or by the society either in the premises or in the neighbouring areas surrounding the premises.
  • The resident shall cooperate with the Hostel Staff for getting his police verification, and any other compliance, as required by Hostel from time to time.
  • Hostel is strictly opposed to possession, distribution and consumption of tobacco, alcohol, and/or psychotropic substances inside the Hostel/Rooms. No resident or any other person shall possess, distribute, and/or consume tobacco (including tobacco products such as cigarettes), alcohol, or any psychotropic substances inside the Hostel. If any instance of such action is brought to the notice of Hostel staff, the Hostel management may terminate the Resident Agreement and inform the parents/college authorities, accordingly.
  • Betting and Gambling by any means is strictly prohibited in the hostel.
  • If deemed necessary, Ankur may require any resident to undertake a breath- analyser test the resident must co-operate in such cases.

SECURITY & SAFETY

Hostel premises may be entered/ exited by the residents between designated timings, unless they have acquired the permission to enter and/or exit during the Night Hours as specified for the hostel.

  • Exceptions to the above rule will be made only if the resident has submitted a request to the Hostel Warden in advance and obtained approval from the same. All such request applications need to be made only through the warden. Any such request will have to be approved by the respective parent / guardian and Hostel office.
  • The residents, who are first year students or less than 18 years of age, may be required to obtain their parent’s/guardian’s approval on their application for a late check-in, night-out or leave through the Hostel Warden.
  • The rest of residents those who have a permission (from parents), can avail approvals for late check-in, night-out and leaves through Warden. However, it is mandatory for these residents to notify warden about their late check-in, night out or leave requests through the Hostel Warden. Failure to notify the same will automatically mean that the resident does not have the necessary approvals/permissions and their parents may be informed about the same. Note that Hostel has the right to share the late check-in, night-out or leave data with the parents and authorities, if required under law.
  • Hostel Security team has the right to reject any late entry/night-out requests from time to time at its sole discretion.
  • If any resident is not inside the Hostel before the commencement of Night Hours and has not obtained requisite approvals from the Hostel management in advance, then Hostel may notify the parents / guardians and the local police station of the same.
  • Hostel is not responsible for the loss of any private property. The residents are strongly advised to keep secure and lock all their valuables e.g., mobile phones, laptop, watches, money etc. at all times. While going on leave, they must keep all their belongings securely packed in their bags or cupboards.
  • Building repairs and maintenance is a continuous and planned affair and Hostel reserves the right to open and enter any room while the student is on leave to carry out such maintenance work. The same would be carried out in presence of the Security/Hostel representatives.
  • Hostel would not entertain any such claims for the loss / damage of any loose or unsecured belongings of the resident.
    Possession, distribution and use of firearms, lethal weapons (including air guns), contraband drugs, alcohol, toxic and hazardous material are strictly prohibited in the hostel rooms. Hostel reserves the right to search bags of the residents as well as their visitors at any time and confiscate any prohibited substances that may be found in their luggage or in their possession and inform the authorities and perspective parents immediately.
  • In case of any emergency, please contact the Hostel security team or the Hostel helpdesk. Important contact numbers will be provided to all residents at the time of move-in.
  • Tampering with any security or fire-fighting equipment is strictly prohibited. The resident responsible for such actions will be held responsible for the cost of restoring the damaged equipment.
  • In case of any emergencies in the building, all the residents should be patient and co-operate with the Hostel staff/employees.
  • Hostel reserves its right to handover its property to the Government Authorities in case there is any notice /order /directions from the District Administration or State Government to acquire its property during an emergency.
  • The rooms occupied by the residents may be vacated and their belongings may be shifted in their absence for any necessary compliance of such Government Order.

RENT AND PAYMENTS

  • The resident shall pay all fees and charges timely and, in the manner, prescribed as per their Resident Agreement.
  • Any disputes related to rent should be flagged to the management, as per the process laid out, and such requests will be acted upon basis the timelines mentioned by Hostel. However, any pending disputes in rent should not be a reason for not making timely payments.
    In case of continuous default of payments, Hostel reserves the right for immediate termination of Agreement and evicting the defaulter resident.
  • The residents may not be allowed to go on leaves or refuse to leave the premises with their belongings in case of pending rental payments until the same gets resolved and all the dues are cleared.

VISITORS

  • All visitors must register at the reception area of the hostel and provide all details and documents as requested by the hostel on behalf of the management before entering the hostel.
  • Siblings and friends of the residents will be allowed to meet with the resident at the reception area at any time other than the Night Hours.
  • Only parents may enter the resident’s room with the consent of the resident’s roommate. If the roommate has any objection, the visitor will be allowed only in the common areas. Visitors of the opposite gender will be allowed only in the reception area.
  • Parents intends to spend the night with the resident on the premises, then due permission for the same must be sought from the Hostel management in advance.
  • Hostel management will not entertain visitors of the residents in the event the resident is absent.
  • The resident will be wholly responsible and financially liable for all actions of resident’s visitor.
  • The hostel management reserves the right to place restrictions on the access of visitors in the event that utility consumption increases dramatically, a visitor’s behaviour is inappropriate, or the people-carrying capacity of the building is compromised in any way.

WATER & ELECTRICITY CONSUMPTION

  • Water should be used judiciously. The residents should report any water leakage to the office or Hostel staff as soon as the same is noticed.
  • Prepaid electricity meters, wherever applicable, likely to be installed in the each room by Hostel Management. These need to be recharged by an amount that is to be shared by all residents of the room.
  • It is expected that if one roommate is not present for a certain number of days while the other roommate continues to reside in the room, the electricity expense for the room will continue to be shared equally between the roommates, until mutually decided otherwise between the roommates based on their common understanding.
  • The amounts payable will remain payable for the room, irrespective of the number of persons occupying the room. Any disputes between roommates related to billing or splitting electricity bill should be resolved amongst themselves and Hostel management shall not interfere in such dispute.

USAGE OF ELECTRICAL APPLIANCES

  • Usage of appliances like heaters, coils, iron boxes or any other heating /cooking electrical gadget is strictly prohibited inside the room. unless the room has prepaid electricity meters.
  • Residents found cooking inside a room using electric cookers, coffee makers, roti makers, heaters or any combustible material, will be considered a serious violation leading to a penalty/ termination of resident’s agreement.
  • While leaving the room premises, residents should ensure that they switch off all lights, fans, electrical appliances including ACs, heaters, geysers, mosquito-repellent machines etc.
  • In case of power being run on DG back-up, usage of electrical items especially ACs, geysers, washing machines etc. will be restricted. Management can also take the liberty of revoking the electricity access of these temporarily to conserve power backup.
  • Residents should refrain from overloading the washing machines, ensuring that clothes are unloaded immediately after usage. In case clothes are found lying unclaimed, Hostel staff will not be held responsible if misplaced or damaged.
  • Residents should avoid stocking up the fridge unnecessarily. The housekeeping staff will get rid of any leftovers found in the refrigerator
  • The right containers /bowls should be placed inside a microwave to avoid a hazardous situation. In case of doubt, please connect with the Canteen staff/Hostel Representatives for assistance.

PANTRY RULES

  • Cooking of food in any area except the pantry room is strictly prohibited.
  • Personal food items can be stored in common refrigerators. The residents should adequately label their food items. Ankur will not be liable for consumption of personal food items by the other residents.
  • The residents should ensure that the pantry area is clean after their use. And any leftover and/or garbage must be thrown in the appropriate dustbins. The residents will be liable for damage to common utensils.
  • If food is ordered from outside by the residents, then all leftovers and packaging materials should be disposed of in appropriate dustbins.

FOOD SERVICES

  • Unless exceptional permission is given to take meals into their individual rooms, the residents shall consume all food items only in the designated dining area. Taking cutlery and utensils to room (including plates) is not allowed.
  • For every meal, the resident is required to punch their attendance in the designated biometric reader or any other method as communicated by Hostel to mark the food attendance before taking the food. Select dishes will be served in limited grammages or quantity.

HOUSEKEEPING

  • Cleaning of the room may be carried out in the absence of resident as well, so The residents are advised not to leave their valuables open and unsecured in their room. The residents must ensure their valuables are always safely placed in storage and the rooms are always kept locked.
  • In case the residents are not available at the time of housekeeping, the room can be cleaned at a later time on request depending on the availability of the housekeeping staff in the residence.
  • Littering the room and common spaces is not allowed.
  • Please note, the services of the housekeeping staff can’t be utilized for any personal work. No personal utensils & belongings will be washed by the housekeeping staff.
  • The residents are expected to co-operate in the periodic pest control / fumigation / preventive maintenance activity.

LAUNDRY

  • Laundry services are meant for regular daily wear only. For hygiene considerations, no underclothing or socks will be accepted for Laundry.
  • The following items should not be given in general laundry service, as they can get damaged:
    • Any delicate or expensive branded clothing
    • Woollens, jackets, leather items, embroidered clothing etc.
    • Items strictly meant for dry cleaning
  • It is important to provide correct information about the number of pieces of clothing being given for the laundry service.
  • Any discrepancy or damages in laundry garments need to be informed within 2 hours of receiving the clothing.
  • As per industry standards, 100% stain-removal is not possible for certain types of stains. For e.g., if there is an Oil / Ink / Food stain on clothing, it will get reduced by up to 60% depending on the type of stain.

INTERNET

  • Bandwidth speed will depend on the service provider. Speed will be limited per user and may be changed as per hostel policy/needs.
  • Hostel may have a restriction on the maximum number of devices per user. One user can access internet on limited devices at a time.
  • Hostel shall try to give a fair internet experience to everyone for which Hostel may continuously monitor internet usage by the residents. A Fair Use Policy i.e.to ensures that every resident uses data in moderation with respect to the fellow residents (Gigabytes (GB) of data) will apply on all internet services.

Browsing access

     The residents are not allowed to – 

     a. Access pornography
     b. Create and maintain fake accounts
     c. Download and view pirated content
     d. Faking IP
     e. Piggybacking: Using someone else’s credentials

HEALTH

  • The residents shall intimate Hostel office/warden immediately if any critical or communicable illness is detected to prevent other residents from getting infected.
  • The residents shall not consume any medication except what is prescribed by a registered medical practitioner/Doctor.

COMPLAINTS AND SUGGESTIONS

  • Hostel management through professionals (third party) will conduct feedback sessions on a regular basis. All the residents are requested to participate in the sessions actively so as to ensure the best delivery of services. From our perspective, any complaints, suggestions or enquiries are always welcome.
  • The residents are required to share feedback/submit queries/raise complaints on the register/online or email the ‘Complaints and Suggestions’.
  • The residents should only record genuine complaints in the ‘Complaints and Suggestions Book’ in Hostel or email ankurstudio20@gmail.com.
  • Defaming (Oral or written communication of a false statement about another that unjustly harms their reputation and usually constitutes a crime) any person including fellow resident and Hostel staff or influencing fellow resident for defaming any person or Hostel by any means (i.e., directly, indirectly or on social media) is strictly prohibited. This may attract serious consequences including termination of the agreement and legal action.

PENALTIES AND CHARGES

Sr. No. Actions Penalty

  1. Smoking/Drinking in the Hostel Rs. 500/first 1000 per instance, followed by…
  2. Bringing visitor without prior approval and registering with Security Rs. 500 per instance
  3. Obstructing or changing view of CCTV cameras Rs. 500 per instance
  4. Taking food and utensils to the room without permission Rs. 500 per instance
  5. Lost Key replacement Rs. 500 per instance
  6. Leaving Lights/Water taps open in absence Rs. 500 per instance
  7. Using non-mandated electrical appliances in the rooms. Rs. 1,000 per instance

PHOTOGRAPHY & FILMING

  • The common areas in Hostel are under CCTV Surveillance for safety and security of the residents, the residents are advised to maintain decorum in common areas and not to obstruct / change the view of CCTV by any means.
  • Photography and filming shall be allowed but the residents shall maintain the privacy of other residents.

POLICE COMPLAINTS

  • The residents shall inform the Warden / Hostel office before dialing Police Emergency Numbers i.e., ‘100/112’ in case of any emergency.
  • The residents shall immediately inform the hostel staff (warden/office) for any engagements or encounters with Police in order to avoid surprise visits by Police Authorities at the Hostel.

GENERAL

  • No animals or pets will be brought inside the hostel by any person.
  • Hostel residences are a political and areligious. No political or religious gatherings will be permitted in the hostel.
  • Hostel and the authorized staff reserve the right to make spot checks on rooms without having to give prior notice to the residents.
  • Hostel will not be responsible for any packages / parcels received at the hostel. Residents are requested to coordinate & collect their parcels as soon as it reaches the Hostel from the delivery boy at the security gate.
  • Electricians, contractors or any other service person may enter rooms as and when necessary, in the course of their duty, under the supervision of the Hostel staff. Hostel staff shall ensure that all such activity is done in a manner which respects the privacy and dignity of the residents.
  • Hostel reserve the right to move residents to other rooms if there is a necessity or emergency.
  • The Hostel staff reserves the right to revise the Rules and Regulations from time to time and will keep the residents informed of any changes in the form of notices. Ignorance of any such amendments to the rules will not be accepted as an excuse for any breach of rules and regulations.
  • Hostel provides a set of consumables for the entertainment/ games area including remote batteries, accessories for games/sports like darts, dice, cue sticks, rackets etc. The same shall be maintained by the residents in good condition. Any loss or damage to the said consumables shall be borne by the resident responsible for such loss or damage.
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